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Network Monitoring
As companies' move to align there IS investments with business strategy,
Enterprise Management solutions take center stage. At Minnesota OnLine
we're aware of this fact and have designed a suite of Network Monitoring,
Management, and Reporting Services that allow our customers to concentrate
on their business objectives.
Utilizing a combination of off-the-shelf and proprietary tools and
software, Minnesota OnLine can offer customers the resources to proactively
and reactively monitor the circuits, connections, traffic, and devices that
make up the Wide Area Network.
Minnesota OnLine can provide the equipment and/or circuits if so desired by
the client, or we can monitor existing circuits and equipment. If your
organization has a device that is "SNMP" manageable, Minnesota OnLine can
provide monitoring, management, and reporting services.
Minnesota OnLine offers three different levels of monitoring, management
and reporting, allowing our customers to tailor a plan to meet the specific
needs of the organization.
Monitoring:
Through our Network Control Center (NOC), Minnesota OnLine will
re-actively monitor the circuits and/or the devices covered under this
plan. Once an alarm condition is identified, an Engineer will notify the
designated individual via phone, e-mail, and pager that an alarm condition
has been identified, a description of the condition, and a recommendation
as to the appropriate action to take place. The fee for this service can
be as low as $35.00 per month.
Management:
All the components of the Monitoring level service with
additional features allowing Minnesota OnLine to take action and /or
correct the situation based upon the Service Level Agreement (SLA).
Minnesota OnLine Engineers will attempt to diagnose and/or correct the
situation while online. In the event the situation cannot be corrected
online, the engineer will open a trouble ticket with the appropriate party
(hardware service provider, Local Exchange Company, or Inter-Exchange
Company). Minnesota OnLine Engineers will work with the situation and
report the progress to the customer until the repair is complete and
network resources restored.
Reporting:
Incorporates all of the features of the Monitoring and
Management level service offerings with additional components to report on
the Health of the network. This would include the LAN/WAN, Frame Relay,
Router, Server, ATM, and Remote Access. The reports provide the depth and
breadth of coverage across the IT infrastructure enabling our customers to
pinpoint specific devices causing problems. This service extends the
coverage to the systems arena as well, allowing instant identity to servers
requiring critical attention as well as those with excess capacity.
Additionally, this service expands the view to measure the impact of your
business processes on the network, identifying which users, groups, and
applications are consuming your network resources. The result is an
integrated, correlated view of your IT infrastructure from end-to-end,
enabling an organization to understand and measure the effectiveness of
your IT investment.
Summary of Network Monitoring & Management Services:
- Network Monitoring
- Remote Diagnostics
- Trouble Ticket Activity
- Dispatch Service
- Performance Reporting
- 7x24 active monitoring
- Local carrier interface in event of service disruption
- Performance, capacity and change management
- Standard network traffic and utilization reports
- Service levels address performance, reliability and availability
- Single point of contact for inter-enterprise communications
Summary of Network Health Reporting Services
Network Health delivers an enterprise-wide view of the network, regardless
of the protocols and operating systems you're running. With one simple
application, you're able to see, analyze and baseline all ports on all
routers, hubs, and switches across your entire organization. This allows
our customers to easily "normalize" the data from different vendors and
devices into one, uniform representation.
Standard Reports:
Standard reports quickly get to the heart of network
issues by condensing IT information from across your enterprise, providing
you with an easy-to-read picture of the entire network.
Health Reports:
Health Reports present a one-page analysis on your choice
of performance indicators, delivering troubleshooting information on
demand. Measures the overall level of service delivered by the network
based on key performance metrics.
Service Level Reports:
Service Level Reports delivers actionable service
level information in easy-to-read single-page summaries. The three reports
comprising Service Level Reports are each tailor-made to address the
precise information needs of all constituents to a Service Level Agreement.
Flexible, user-defined presentation formats and service level goals
facilitate SLA management.
At-a-Glance Reports:
Provides a total view of key performance indicators
for any given element, correlated over time. At-a-Glance reports give you
visibility into the key issues impacting a problem element.
Trend Reports:
Details performance trends over the course of a user-defined
time period. These reports can be customized to give you the flexibility
to design your own Network Health reports using the Web interface.
Traffic Account Reports:
Expands your network view to measure the impact of
business processes on the network.
Custom Services Available:
- Enterprise Configuration Manager
- Background AutoDiscovery
- Non-Persistent Connection Support
- Microsoft SQL Server Support
- Event Configuration Editor
- Wide-Area Fault Isolation
- Enterprise Alarm Manager
- Event Log
- Web Alarm View
For more information please contact our security specialist via email:
Sales, or voice: 651.225.1110.
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